Frequently Asked Questions

  • No, we do not broker energy rates for residential customers.

  • No. Your service is guaranteed by the Public Service Commission of your state to not be interrupted.

  • We only work with the largest suppliers in the country, so this eventuality is remote. That said, if it does happen, your service will go back to the local utility without any interruption in your service.

  • Absolutely not. The transmission and distribution of power (“delivery”) is a monopoly, and it is therefore highly regulated by the state. Just as customers have no choice but to ‘purchase’ deliver of power from utilities, utilities, in turn, have no choice but to deliver that power to customers regardless of where they buy the power from. These standards are strictly enforced. Logistically speaking, the electric grid is fully interconnected so it is not physically possible for a utility to deliver power to some customers and leave others out.

  • We absolutely do not recommend staying with your current supplier on a variable rate because without an agreed-upon gross margin, many suppliers take advantage of that situation (by increasing their margins and their profits) and customers always lose. If you let the contract expire and go to a variable rate, you will not know the actual price you are paying until the invoice arrives – when it is too late to negotiate. Another approach may be to go back to the local utility until you are ready to lock in a long-term price. However, the best route to take is to hire us to set up a level playing field and have your current energy supplier compete for your business -whether variably or with a short or long-term fixed price. We can set up custom bids so that you have the lowest cost.

  • No. We can price out the future cost of energy now and lock in a low rate that will begin after your current contract ends. When customers wait until near the end of their current contracts, the volatility of rates can work against them. We will monitor the market for you and when we see a dip, we will lock it in for you.

  • We review the current energy markets every day and our clients consider making decisions between 12 and 24 months prior to the expiration dates of their agreements.

  • We evaluate this for our clients all the time. Most suppliers who guarantee a long-term fixed rate to customers bear the risk of the market falling during the term. If a customer drops service when the price of energy went down, the supplier will have a loss that they want reimbursed by charging an early termination fee (“ETF”). However, if the rates went up or were about the same, most reputable suppliers will not have any loss and thus may not charge an ETF. We have lots of experience analyzing these contracts and the markets and making a case for a lower ETF. All supplier agreements contain ETF language that they regularly enforce. We will work on your behalf and discuss with your existing supplier the exact terms and conditions regarding terminating your contract early and do a cost-benefit analysis for you.

  • Our clients save money by working with us because the suppliers we work with know that we have a bird’s-eye view of the wholesale markets and that we serve hundreds of large commercial businesses for many years. Also, many low-cost energy suppliers only work through consultants (like us), so they don’t have to hire full-time salespeople. Commercial customers have no access to them. Having spent decades as suppliers ourselves, we are in a better position to evaluate the fine print and negotiate the details of the agreements for our clients. Additionally, we are focused on the markets and understand that some retail suppliers are more competitive at any given time or service territory.

  • There are many ways to reduce your energy spending. We can assist by making sure you are being billed with the correct rate class and tax status by your utilities. We can engage bill auditing professionals to go back and check your bills and try to find savings. We can recommend various energy efficiency measures to help bring down your load (and thus your costs). We can work with peak-shaving companies for you to reduce your capacity and demand charges. We can evaluate opportunities to bring in dollars from your local demand response programs.